An interactive kiosk is an information computer station, which is set up in a public space for open use by the public. An interactive kiosk is used in different industries.
The digital public interactive kiosk was first developed in the 1970s.This personal computer allowed to accomplish complex computing tasks. With technological developments in interactive kiosk systems, a modern touchscreen interface was introduced. Most kiosks use a touchscreen for input from users.
The Asia Pacific is a major market for interactive kiosks, followed by North America and Europe
North America and Europe are mature markets for interactive kiosks. Moreover, manufacturers in North America are increasingly focusing on investing in the development of new products to stay competitive in the market.
The interactive kiosk market in the Asia Pacific is expected to register significant growth during the forecast period. This can be attributed to rapid urbanization and consumer preference for convenience. Contactless payment option provides customers a fast, convenient, and secure way to complete transactions. It helps merchants to improve in-store payment experience by reducing the time taken for the payment.
The growing trend of compact residential and commercial spaces is expected to change the design and operation of interactive kiosks. Moreover, features of compact interactive kiosks, such as flexibility and easy to use, are likely to fuel the growth of the global interactive kiosk market.
Companies are launching interactive kiosks with technologically advanced features. For instance, ‘A next-generation interactive kiosk’ provides an equal experience of visiting a bank branch.
Non-cash transactions are increasing across the globe. Non-cash transactions are prominently carried out in the Asia Pacific, part of Europe (Central Europe), and the Middle East & Africa. This can be ascribed to government initiatives, financial inclusion, and a rise in mobile payments in India, China, and South Africa.
Interactive kiosks are utilized in various end-use industries. Retail and hospitality are prominent industries, which use interactive kiosks in order to promote their products and brands
In 2016, Japan-based clothing retailing brand “Uniqlo” which is owned by the company, Fast Retailing, opened a store in New York, the U.S. In case of Uniqlo, initially the business grew; however, sales declined after some time, casting doubt on the company’s plan to expand to other regions in the U.S. The Japan-based retailer installed 10 interactive retail kiosks in malls and airports across the U.S. in order to confront the challenge.
There are abundant opportunities for interactive kiosks and ATM manufacturers in the Asia Pacific. Globally, the number of ATMs is expected to increase from 3.36 million units in 2017 to 3.74 million units in 2022, at a CAGR of 2.2%. The number of ATMs in the Asia Pacific is expected to increase from 1.72 million in 2017 to 2.00 million in 2022, at a CAGR of 3.1%.
Cyber-attack threats are a significant challenge faced by interactive kiosks all over the world. In the U.S., an ex-contractor of an automotive company used an interactive kiosk in the visitor’s lobby to delete files and passwords of critical systems causing a shutdown of the distribution facility for seven hours and causing damage of more than US$ 29,000.
The global interactive kiosk market has been segmented based on type, capacity, end-use, distribution channel, and region
In terms of product, the global interactive kiosk market has been segmented into food self-service kiosk, beverage self-service kiosks, photo kiosks, ticketing kiosks, parking kiosks, patient interactive kiosks, information kiosks, employment kiosks, check-in kiosks, automated teller machines kiosks, and others
In terms of type, the global interactive kiosk market has been classified into floor standing kiosk, wall-mounted kiosk, and others
Based on end-use industry, the global interactive kiosk market has been categorized into retail, hospitality, banking & financial services, healthcare, transportation, media & entertainment, government, and others
Based on region, the global interactive kiosk market has been divided into North America (U.S., Canada, and Rest of North America), Europe (U.K., Italy, France, Germany, and Rest of Europe), Asia Pacific (India, China, Japan, and Rest of Asia Pacific), Middle East & Africa (GCC, South Africa, and Rest of the Middle East & Africa), and South America (Brazil and Rest of South America)
The global interactive kiosk market is fragmented due to the presence of several local and established players. Competition is expected to intensify in the near future due to price wars between established and local players.
Key companies profiled in the research report include Advanced Kiosks, Advantech Co., Ltd., Diebold Nixdorf , KIOSK Information Systems, Meridian Kiosk, NCR Corporation, Olea Kiosks Inc., RedyRef Interactive Kiosks, SlabbKiosks, and ZIVELO